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100%
Happiness Guarantee
Not happy? Get a full (no-hassle) refund within 48 hours.
ZERO RISK
We believe so thoroughly in the quality of our programs and process, the experience you'll have, and the fanatical support we offer that it's our pleasure to offer a 100% happiness guarantee.
If, for any reason, you feel that your experience with our team and our company doesn't meet your needs, you decide to go a different direction, or you choose another travel company, we're happy to issue you a full (no-hassle) refund within 48 hours of paying your deposit.
Buyer's Remorse?
Over the past 18 years, we've worked with thousands of travelers and heard many challenges of working with other travel companies. Some aren't flexible or easy to afford, or change programs and dates at a whim. Being cautious is understandable. "Buyer remorse" is a thing.
This is one of the main reasons we offer our 100% Happiness Guarantee for the first 48 hours after you pay your deposit. We want you to feel 100% confident in your purchase decision and eliminate any risk.
Frequently Asked Questions
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How do I request a refund?
It's simple. Email info@culturalexchangeproject.org and let us know you are having "buyers remorse" and would like your Happiness Refund.
We'll all receive an email that you've requested a refund and one of us will reach out to you personally to let you know that we got the request and we're happy to process it.
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How long does the refund take?
We'll typically process the refund request within 48 - 72 business hours. Once we process the refund through Stripe or PayPal, it can take 5-10 days to get added back to your credit card. The refund will be put back on the card you used to make your deposit.
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What if I go past the 48 hours?
The chances that you'll request a refund after talking to our staff as much as you like before applying, and then registering and filling out your application is super slim. In fact, on average, it happens twice each year.
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Why 48 hours?
Great question! As I'm sure you've seen, in the travel industry, you can't get a refund. Not for airfare, hotel or other travel expenses. You can only get a credit you can use in the next 12-months.
Since we understand that traveling with a purpose has a learning curve of its own, we want to make sure you have ample time to figure out your next steps and understand how everything is going to work.
In our opinion, 48 hours after you pay your program deposit is totally fair.
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Will you try to dissuade me?
The short answer is no. Not at all. We want you to be happy.
However, if we can help correct an issue or better illustrate how to make this adventure abroad work for you, that may be a win-win for both of us. We can change countries, timing, some requirements you may have, and we have great payment plans through Klarna to help you fit easy payments into your budget.
At the very end of the day, your happiness is our happiness.
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This sounds too good, what's the catch?
There is no catch. Like we said... we pride ourselves on the quality of programs and processes we create and the experience you'll have going on a program operated by The Cultural Exchange Project. For us, it's a no-brainer to offer such a guarantee.
You'll Love Working With
The Cultural Exchange Project
